Refund & Return Policy


If the final total amount of an order is less than the amount paid, the customer is entitled to a refund. Big Fresh will initiate the refund process within 2 working days, and customers will typically receive their refunds from the Payment Gateway provider within 10 to 14 working days, depending on their mode of payment.

For orders placed through cash on delivery transactions, the customer has the option to receive the refund in the Big Fresh Wallet. It is important to note that Big Fresh will not be responsible for any delay of refund payments from the respective bank of the customer, and the customer will need to deal directly with their bank in such a situation. Big Fresh will support the customer by providing all necessary information required by the customer's bank.

If a customer is not satisfied with the quality or freshness of a product and wishes to return it, the return should be done at the time of delivery. Big Fresh will take the returned product back and issue a credit note for the value of the return products, which will be credited to the customer's account on the Site. This credit note can be used to pay subsequent shopping bills.

All right to make necessary changes to this return policy is reserved with website owners.

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